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Warranty

Full  warranty  terms and conditions are in the product’s Owner’s Manual (“the  warranty”), which you must comply with for a warranty claim to be honoured by Dux.

Our  goods  come  with  guarantees  that  cannot  be  excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a   major   failure  and  for  compensation  for  any  other  reasonably foreseeable  loss  or  damage.  You  are also entitled to have the goods repaired  or  replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under  the  warranty,  the  transport,  installation and labour costs of delivering  the  replacement  hot  water  unit  or  solar  collector and removing  and  replacing  the existing hot water unit or solar collector with  the  replacement  hot  water  unit or solar collector will be your responsibility, unless otherwise agreed by Dux. The benefits provided to you  by  the warranty are in addition to the guarantees and other rights and remedies available to you under the Australian Consumer Law.

How to Make a Warranty Claim

Warranty claims can be made at the point of sale or by posting or faxing a  warranty  claim  to  the  manufacturer (contact details listed below) within one (1) month of the appearance of a defect. Warranty claims must include  the  following details: date of purchase, location of purchase, proof  of  purchase,  date of installation, contact details, and product serial number.

Manufacturer’s Contact Details

Address: Dux Manufacturing Limited, Lackey Road, Moss Vale, NSW, 2577,Australia  

Telephone: 1300 365 115 (Australia), 0800 729 389 (New Zealand)  

Email: marketing@dux.com.au


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