Full warranty terms and conditions are in the product’s Owner’s Manual (“the warranty”), which you must comply with for a warranty claim to be honoured by Dux.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Under the warranty, the transport, installation and labour costs of delivering the replacement hot water unit or solar collector and removing and replacing the existing hot water unit or solar collector with the replacement hot water unit or solar collector will be your responsibility, unless otherwise agreed by Dux. The benefits provided to you by the warranty are in addition to the guarantees and other rights and remedies available to you under the Australian Consumer Law.
How to Make a Warranty Claim
Warranty claims can be made at the point of sale or by posting or faxing a warranty claim to the manufacturer (contact details listed below) within one (1) month of the appearance of a defect. Warranty claims must include the following details: date of purchase, location of purchase, proof of purchase, date of installation, contact details, and product serial number.
Manufacturer’s Contact Details
Address: Dux Manufacturing Limited, Lackey Road, Moss Vale, NSW, 2577,Australia
Telephone: 1300 365 115 (Australia), 0800 729 389 (New Zealand)